Privacy Policy

Introduction

CarbonTrail Limited (we, us, our) complies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information.  Personal information is information about an identifiable individual (a natural person).

This policy sets out how we will collect, use, store, disclose and protect your personal information.

By using our website, providing your personal information to us, corresponding with us, and/or using our services and products you agree to accept this policy.

This policy does not limit or exclude any of your rights under the Act.  If you wish to seek further information on the Act, see www.privacy.org.nz. 

Changes to this policy

We may change this policy by uploading a revised policy onto the website and/or service.  The change will apply from the date that we upload the revised policy. 

Collection of your personal information 

We collect personal information about you from:

• you, when you provide that personal information to us, including via the website and any related service, through any registration or subscription process, through any contact with us (e.g. telephone call or email), or when you buy or use our services and products
• third parties where you have authorised this or the information is publicly available.  

Wherever possible, we will collect personal information from you directly.  

Personal information we collect about you may include your full name, telephone/mobile number, email address, other contact details, date of birth, payment and transaction information, information about entities that are associated with you, and information relating to your job/role.

If you do not want us to collect, or to provide us with, your personal information, we may be unable to communicate with you, provide you with our services and products, and/or provide an optimal experience of our website.

Cookies

We use cookies (an alphanumeric identifier that we transfer to your computer’s hard drive so that we can recognise your browser) to monitor your use of the website.  You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all of the features of the website or application.

How we use your personal information

We will use your personal information: 

• to verify your identity
• to provide services and products to you
• to market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose) 
• to improve the services and products that we provide to you by using anonymised personal information
• to undertake credit checks of you (if necessary)
• to bill you and to collect money that you owe us, including authorising and processing credit card transactions
• to respond to communications from you, including a complaint
• to conduct research and statistical analysis (on an anonymised basis)
• to protect and/or enforce our legal rights and interests, including defending any claim
• for any other purpose authorised by you or the Act.

Disclosing your personal information

We do not sell, rent, or exchange your personal information to any third party without permission. 

We may disclose your personal information for the purposes for which it was collected, and for directly related purposes (including those required by law).  Some of these third parties may include, but are not limited to:

• another company within our group
• any business that supports our services and products, including any provider that hosts or maintains any underlying IT system or data centre that we use to provide the website or other services and products 
• a credit reference agency for the purpose of credit checking you
• other third parties (for anonymised statistical information)
• a person who can require us to supply your personal information (e.g. a regulatory authority)
• any other person authorised by the Act or another law (e.g. a law enforcement agency) 
• any other person authorised by you.

Our internet and data services provider, Amazon Web Services, is located outside New Zealand.  This may mean your personal information is held and processed outside New Zealand.  If at any time we need to send personal information outside of New Zealand to an overseas agency that may use the information for its own purposes, we will:

1. take steps to ensure that we believe on reasonable grounds that the overseas agency receiving the personal information is subject to privacy protections that, overall, provide comparable safeguards to those provided under the Act;
2. enter into a binding contractual agreement with the overseas agency receiving the personal information confirming that it will protect the personal information in a way that, overall, provides comparable safeguards to those provided under the Act; or
3. obtain your express authorisation to disclose your personal information overseas after expressly informing you that the overseas agency may not be required to protect the information in a way that, overall, provides comparable safeguards to those provided under the Act.

Protecting your personal information

We will take reasonable steps to keep your personal information secure and safe from loss, unauthorised access, use, modification, disclosure, or other misuse.

Retention of your personal information

We will only retain your personal information for as long as is required for the purpose/s for which it may lawfully be used.  Once personal information is no longer required (including if your account for using our services is deleted), we will securely destroy it or otherwise delete all identifying details so that only anonymised data is retained.

Accessing and correcting your personal information

Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information.  Before you exercise this right, we will need to confirm that you are the individual to whom the personal information relates.

In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction.  If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.

If you want to exercise either of the above rights, email us at hello@carbontrail.co.  Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).

We may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.

Internet use

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.

If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information.  We suggest you review that site’s privacy policy before you provide personal information.

Mandatory reporting of notifiable privacy breaches

If your personal information is involved in a privacy breach which we reasonably believe has caused or is likely to cause serious harm to you (“a Notifiable Privacy Breach”), we will inform you and recommend what steps you should take in response.  We will also report a Notifiable Privacy Breach to the Office of the Privacy Commissioner.  

Contacting Us

If you have any questions about this privacy policy, our privacy practices, or if you would like to request access to, or correction of, your personal information, you can contact us at hello@carbontrail.co.

If you are not satisfied with how we have handled your complaint, you can contact the Office of the Privacy Commissioner on 0800 803 909 or at www.privacy.org.nz.

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